TRC Services

TRC services are designed to offer a significant and integral contribution to the total research or product testing solution. Our customers can rely on experienced and expert advice from our support staff, as we are the originating software product for these research and business activities. Our commitment is to deliver the type of quality support that allows you to receive the most complete and comprehensive results from our products.  We are committed to working with our customers to achieve this goal.

In addition to the TRC Customer Services listed below, TRC provides other TRC Customer Benefits and Agreements to our customers. The primary customer benefit is the Feature Access Control System (FACS) which allows customers to access a new software feature as well as allows them to download a product upgrade. All of these activities can take place at the customer's computer.

For more information please contact us, or for a quote for products or services, please click Quote Request.

TRC Customer Services

We are proud of the various and helpful services that our company provides. 

To go directly to the section that interests you, click on your choice from the list below.

Software Update Support and Hardware Warranty

All software products developed by TRC include 12 month warranties:

  • 12 Months: Telephone Line Support

  • 12 Months: Software Updates

All hardware products provided by TRC include 12 month warranties:

  • 12 Months: Hardware under Product Warranty

TRC regularly updates products and encourages product upgrade suggestions. We value customer feedback as a tool for improving our products and often use these suggestions when making updating decisions. Updates of our software will be distributed free of charge to customers for one year after the initial purchase.

Extended  Warranty Information

Extended service and product update contracts are also available for coverage beyond the initial twelve-month period:

  • 1 to 5 Years: Telephone Line Support

  • 1 to 5 Years: Software Updates

Ask about the availability of extended service and product update contracts by clicking Quote Request.

Extended Equipment Warranty Information

We, at times, provide complete lab setups.  In such cases, we can provide extended warranties for electronic equipment and other products that we make available to our customers. For example, if workstation technology has been purchased at TRC we can provide a warranty on all or part of the workstation. These decisions are made on a case by case basis.

Ask about the availability of the extended service warranty on electronic and specialty items we provide by clicking Quote Request.

Telephone and Email Support

Please Contact Us via telephone or email at Info@TRCtech.com.

Remote Interactive Support

This service provides a remote interactive connection to connect your workstation to our technical support staff during problem solving sessions.  This benefit allows our expert programmers to address issues and provide effective results for the fastest solutions to problems.  This problem solving method is based on real-time user information. Support staff at TRC feel that "screen-to-screen" training and support increase the prospect of efficient TRC solutions.  You can access this remote interactive support through the Interactive Support Page.

We also provide an Interactive Demo Support feature.  This feature provides (potential) customers with a real-time view of how the OCS product works. We invite you to review our OCS Tools through a Software Demonstration

On-Site Installation and Training

TRC provides on-site installation and training for project leaders, or teams, upon request. We feel that each training scenario is unique.  Because we are the originating software product for research and business testing activities you will receive a comprehensive on-site expreience at your facility.   In order to train your employees on your schedule and at your location, to bring them "on board" with our products as quickly as possible, please Contact Us.

Customized Lab Design

We can customize our software and hardware to provide unique specifications for each customer's lab design requirements.  Our software and hardware can be used in a wide range of configurations. After beginning the process of purchasing our products we will customize a lab design to meet your specific needs and requirements. For more information about our free lab design service and an installation estimate Contact Us.

Customized Product Development

We can customize our software and hardware as well as draw upon the latest technology in related fields to provide you with a unique research or product testing tool. Or, if you feel that your research or product testing needs are more exacting than expected we will develop a new product or customize an existing one. For more information about our customized product services complete a Quote Request.

Customized System Integration

TRC offers complete system integration with a vast range: from completely customizing your system to integrating the OCS Tools software with your existing hardware. We will assist you or your staff in developing a unique solution; which may include specialty wiring, integrating a driving simulator, or bringing your computer in-house to ensure that our products are downloaded correctly.  As the originating software product for research and product testing activities, we have an extensive portfolio of problem-solving scenarios from which to draw.  You can receive an estimate by clicking Request a Quote.

Rental of Workstations and Video Lab Technology

TRC rents or leases the software and hardware equipment that you may require.  TRC offers short-term rental or long-term lease-to-own arrangements to allow access to our software and other products. These service programs apply to our software, hardware, and other products.  You can ask about these rental services by clicking Quote Request.

TRC Customer Offerings and Agreements

There are two important sections of the TRC customer product.

  • Feature Access Control System (FACS)

  • Liscense Agreement

Feature Access Control System

TRC's software contains the Feature Access Control System (FACS). This system allows you to access other features of the OCS Tools software and Video Editing System without having to download files or order a CD. The software arrives with all features but only those that the customer has chosen are accessible. If, at any time, you decide to use unavailable features simply call TRC to arrange a FACS session, either for an individual or a group, within your organization.

The FACS system can access several features:

  • Paused Coding
  • VCR Control
  • VITC/LTC Reading and Generating
  • Statistical Functions
  • Alternative Input Systems

Feature Access Control System (FACS) allows the customer to use other OCS Tools software features as well as download product upgrades. All of these activities can take place at the customer's computer, without staff assistance from TRC. In one FACS session you can access individual or mutliple software services simultaneously. This process takes you from the simplest version of the software to the most complete in a matter of minutes. The session may be conducted by telephone or through e-mail. An internet connection is not required.

Any of these features can become part of your initial TRC software package before the software is shipped, depending on your individual needs. 

License Agreement

All orders are subject to the terms and conditions of the TRC Software License Agreement. All TRC software is licensed only. It is not sold. If you open and/or use the software then your opening and/or using constitutes acceptance of all the terms of the License Agreement.

To request a copy of the License Agreement for the TRC Limited/Extended Warranty on hardware and software please Contact Us.